When customer service gets as bad as this you know that the company is coming to the end of it's useful purpose to society.
We have all experienced this sort of aggravation when we leave a telecoms or service contract (normally after being on hold for 20 minutes) but from now on maybe we should all follow Ryan & Veronica's example and post the call to the web.
Medium custodial sentences to any web based service where you can do everything online - except cancel.